NOC: 24/7 operational SLA: 99.7% uptime RESPONSE: <12 min avg STATUS: All systems normal
NexusPoint Systems / Perth WA

Services

Six things we do, all of them properly.

No vague capability statements. Six well-defined services we operate every day for 120+ Western Australian organisations.

SVC_01

Managed IT infrastructure and helpdesk

Delivered under our standard managed services agreement with 24/7 monitoring, defined SLAs, and quarterly reviews.

SVC_02

Cloud migration and hybrid cloud architecture

Delivered under our standard managed services agreement with 24/7 monitoring, defined SLAs, and quarterly reviews.

SVC_03

Cybersecurity assessments and managed detection

Delivered under our standard managed services agreement with 24/7 monitoring, defined SLAs, and quarterly reviews.

SVC_04

Business continuity and disaster recovery

Delivered under our standard managed services agreement with 24/7 monitoring, defined SLAs, and quarterly reviews.

SVC_05

Network design and implementation

Delivered under our standard managed services agreement with 24/7 monitoring, defined SLAs, and quarterly reviews.

SVC_06

IT strategy consulting for mid-market

Delivered under our standard managed services agreement with 24/7 monitoring, defined SLAs, and quarterly reviews.

Operational at scale.

// SERVICE_TELEMETRY

Endpoints monitored
4,832
Across client base
Tickets resolved /mo
2,140
L1 + L2
Cloud migrations
38
Last 24 months
Security assessments
62
FY26 to date

How we operate

Four principles. Non-negotiable.

If a vendor pitch sounds too good to be true, it usually is. We'd rather over-deliver on a smaller commitment than over-promise on a bigger one.

P_01

Right-sized engagements

We turn down projects we can't deliver on time. Our existing clients come first, every time.

P_02

Documented as we go

Every environment we manage is documented. When the on-call engineer answers your alert, they have the context.

P_03

Security by default

Our managed services include the Essential Eight controls baseline. You don't have to ask for security — it's there from day one.