Sam Okoro

Service Desk Team Lead

Meticulous and thorough Patient under pressure Leads by example Standards-driven Protective of team

Areas of Expertise

  • Ticketing systems and SLA management
  • Windows and Microsoft 365 administration
  • Client communication and expectation management
  • Tier 1-2 troubleshooting across diverse environments
  • Team leadership and mentoring
  • Service desk metrics and reporting
  • ITIL best practices
  • Escalation procedures

For Other Topics

  • Operations: speak with Priya Sharma
  • Security: speak with Marcus Webb
  • Architecture: speak with Liam Foster
  • Finance: speak with Tanya Brooks
  • Leadership: speak with Alex Nguyen

Schedule an Interview

You need to book an appointment before speaking with Sam Okoro.

Chat widget loading... If the chat does not appear, the LLM backend may be unavailable.