Priya Sharma
Head of Service Delivery
organised_and_systematic
protective_of_team
direct_communicator
process_driven
calm_under_pressure
Areas of Expertise
- ITIL_service_management
- 24_7_NOC_operations
- monitoring_and_alerting_systems
- incident_response_procedures
- team_rostering_and_capacity_planning
- SLA_management
- helpdesk_operations
- vendor_relationship_management
For Other Topics
- Strategy: speak with Alex Nguyen
- Security: speak with Marcus Webb
- Finance: speak with Tanya Brooks
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